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Text alerts about current delivery status

The advantages of text message alerts for delivery status and collection notifications

Text message alerts about delivery status and collection notifications enhance customer loyalty in a sustainable way. Quick. Easy. Reliable.

Das Bild zeigt ein Mobiltelefon mit einem SMS-Chat  
Das Symbol zeigt ein blaues Häkchen Customer service, direct and personal

Today, great customer service is the be all and end all of success in the B2C market. A friendly collection reminder is a must in the online buying process these days.

Das Symbol zeigt ein blaues Häkchen More efficient delivery processes

Sending a pro-active communication about delivery status means you customer doesn’t have to inquire about their delivery. Another really positive aspect: You improve the efficiency of your delivery process and eliminate delivery failures.

Das Symbol zeigt ein blaues Häkchen Better customer relations

Many customers value direct, quick communication. Particularly when it involves information about an order and delivery status.

 

eCall tip

Make life easier for your customers with text message alerts about delivery status and collection notifications. Complete your ordering process with communication by text message and optimise your customers’ experience.

Here’s how easy it is to send your customers alerts about delivery status and collection notifications by text, with eCall.

You can send alerts and collection notifications easily from your applications via the eCall text message gateway. The following interfaces are available: Email, SMPP, TCP/IP, HTTP/HTTPS, WebService or UCP. Make life easier for your customers by keeping them up to date about the status of their delivery. With communication by text message, you can also take advantage of the increased level of attention compared to email information. Your customers will thank you for it.

Your customers value collection notifications as the person making the collection does not have to inquire about the exact time and location of the collection. On top of that, the mobile phone is a constant companion nowadays, which makes it even more likely that the collection notification will be read and understood in good time. It’s an absolute win-win situation for the customer and the seller.

More information about the text message gateway

“When we book goods in, the system automatically forwards the relevant data for the collection to eCall. A message is then sent to the customer via text, to say that the product is ready for collection. This process is fully automatic, and customers really value it”.


– Yves Lampert, Shipping & Retail

Examples of applications for delivery status alerts & collection notifications

  • Online shops who deliver products (fashion and electrical online shops)
  • Service providers such as opticians, garages etc.
  • Collection reminders for orders in retail and ecommerce
  • Delivery status information from printers
 
 

Sectors already using this solution

 

Some of our satisfied customers

eCall is used in every sector. The following customers are already using our system successfully:

Text messages.The most popular, most widely-used means of communication in the world

98%

of text messages are opened and read

3min

Length of time before a text message is read

45%

Interaction rate with text messages

(Kopie 5)

Do you have any questions? We are here for you.

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DOLPHIN Systems AG
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8832 Wollerau
Switzerland

T +41 44 787 30 70
F +41 44 787 30 71
info@dolphin.ch