Reservation and booking confirmations by text message

Send reservation and booking confirmations to a mobile phone, quickly and easily

Everyday life without smartphones and mobiles is just unimaginable nowadays. There are around 6 million smartphone users in Switzerland alone¹. Text messages enjoy a high level of attention and trust. Use this potential to enhance your guest or customer service.


¹ https://de.statista.com/themen/3581/smartphone-nutzung-in-der-schweiz

Das Bild zeigt ein Mobiltelefon mit einem SMS-Chat  
Das Symbol zeigt ein blaues Häkchen Table reservations

As confirmation of the reservation, a confirmation is sent to their mobile phone, immediately, without any delay. All relevant information, such as place and time, is sent in a manageable format.

Das Symbol zeigt ein blaues Häkchen Booking confirmation

Guest service in the hotel industry, tourism and the travel industry in general is an absolute priority. Offer your customers the option to receive confirmation of their booking or room reservation, event or other arrangements, simply and directly by text message. Text messages reach your guests, regardless of wifi or internet coverage, worldwide.

Das Symbol zeigt ein blaues Häkchen Send mobile tickets by text message

Send e-tickets by text message. This means your customers don’t have the hassle of printing tickets, and they always have their ticket to hand.

 

eCall tip

Give your guests the choice! As well as the classic confirmation email, give your customers the option to receive confirmation by text. Each guest can choose how they want to receive their reservation and booking confirmation, depending on their own needs and requirements. Guest service at its best.

Reservation and booking confirmations by text message for even more guest and customer convenience

 
  • Today’s guests and customers value the variety and selection of channels they can use to receive information or confirmations. Particularly when it comes to bookings when you’re out and about, you often don’t have access to a printer. A text message with a confirmation or an e-ticket makes life much easier.

 

  • The Deloitte-Report 2018 shows that today’s mobile phone users interact with their mobile around 45 times per day. By 2023, they expect an increase of 20 per cent.


Text messages offer several advantages for you and your customers.

 
  • Regardless of the type of mobile phone, text messages are always received, and do not end up in a spam folder or junk the way emails do. Text messages are also read and understood more quickly, and are generally read within 3 minutes of receipt.

 

  • Make life as easy as possible for your guests and customers. No need to download apps first to allow mobile communication. A text message delivers your reservation or booking confirmation directly to your customers.


Fast, simple, targeted.

Examples of applications for reservation and booking confirmations

  • Sending e-tickets (passenger transport, airlines, event organisers)
  • Room confirmations (hotels, travel agents, tourism)
  • Table reservations (restaurant businesses, event organisers)
 
 

Sectors already using this solution

 

Some of our satisfied customers

eCall is used in every sector. The following customers are already using our system successfully:

Text messages.The most popular, most widely-used means of communication in the world

98%

of text messages are opened and read

3min

Length of time before a text message is read

45%

Interaction rate with text messages

(Kopie 2)

Do you have any questions? We are here for you.

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DOLPHIN Systems AG
Samstagernstrasse 45
8832 Wollerau
Switzerland

T +41 44 787 30 70
F +41 44 787 30 71
info@dolphin.ch