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eCall Account Settings

Here you will find important information regarding eCall account settings.

General settings

General settings

Select the item you are interested in from the submenu.

Transmission options

Transmission options

The following transmission options are available:

Callback number

In order to make it easy for the recipient of an text message to call you back enter your telephone number in the 'Callback number' field. eCallautomatically sends this number together with every text message. After the recipient has read your message he can call you back simply by pressing a button.

 

Important to know:

  • The callback number works with text messages but not with pager messages. The number gets sent to the mobile phone on a separate channel and has no influence on the content or the length of the message.
  • If you activate the option 'I wish to get an SMS reply via eCall' while sending a message the eCall number gets sent to the mobile phone instead of your number. You can't send your callback number and request a text message reply via eCall at the same time.
  • The callback number may contain letters or it can be completely composed of text (maximum 11 characters).

Confirmation of receipt

If you send a text message to a mobile phone the status 'receipt confirmed on' will appear in the logbook as soon as the message has been received by the mobile phone.

Moreover you can have confirmation of receipt sent to a pager, a mobile phone, or to an e-mail address. Enter the desired address in the field 'Confirmation of receipt'.

If you activate the box 'I want a confirmation of receipt' while sending a message eCall will send the confirmation to the address you have entered.

Example: You send a text message to Mr Miller. Mr Miller has switched off his mobile phone because he is in a meeting. Two hours later when the meeting is finished he switches his mobile phone on again. As soon as your message has been forwarded to Mr Miller's mobile phone you will receive the confirmation of receipt in the eCall logbook. If, for example, you have entered your mobile phone number in the transmission options you'll receive a text message of confirmation on your mobile phone.

 

Maximum number of pages for long messages

eCall is able to split long messages into multiple short pages which are transmitted at intervals of approximately 15 seconds. With this setting you can define the maximum number of pages you want eCall to split your messages into. The maximum value for this setting depends on your type of account.

Important to know:

  • When a message is split into multiple pages eCall writes the number of the page and the total number of pages at the beginning of each page (e.g. '2/3'). Thus, the number of characters which fit on each page is reduced by the length of this indication.
  • If the message contains 160 characters or less the page indication will not be added.
  • Depending on the points on your account each transmitted page is treated as a single text message.

Example: You have set 'Maximum number of pages' to '2' in your settings. You send a message of 480 characters to Mr. Miller. These 480 characters would fill 3 pages. Since you have limited the maximum number of pages to 2 in your settings, only the first 320 characters will be transmitted. Thus, Mr. Miller will receive two text messages within approx. 15 seconds (to be exact: he will receive only 312 characters due to the page indication).

 

E-mail reminder for low points balance in account

This option allows you to have a reminder sent by e-mail when the amount of points in your account falls below a certain limit. You can then purchase additional points and don't have to worry about running out of points while messaging.

Reception options

Reception Options

The following reception options are available:

Receiving text messages from mobile phones

With eCall you can not only send text messages but also receive those sent from a mobile phone.
In this case activate the option 'I want to be able to receive text messages from mobile phones'.

Forwarding received messages

eCall puts all the text messages sent to your address from a mobile phone into the logbook. Moreover you can forward these messages to a pager, a mobile phone or to an e-mail address. You just have to enter the desired address in the field 'Forward received SMS messages to'.

This transmission doesn't depend on whether the received message is a reply to one of your text messages or simply a message someone has sent to your eCall address.

Important to know:

  • If you activate the option 'I wish to get an SMS reply via eCall' while sending a message eCall sends its number to the mobile phone instead of transmitting your personal callback number. You can't send your callback number and request an SMS reply via eCall at the same time.

Example: You send a text message to Mr Jameson and you activate the option 'I wish to to get an SMS reply via eCall'. If Mr Jameson sends a message back by using the 'reply' function on his mobile phone this message will appear in the eCall™ logbook under 'Received messages'. If you have entered e.g. your e-mail address in the account settings you will also receive the reply as an e-mail.

Reception options | Local time zone

Access by text message

Define the mobile numbers which can access to your account by text message. They can send messages to a group by a single text messages for instance. Just type in one mobile number per line

Time zone

People all over the world use eCall as their preferred messaging portal. Since there are various time zones around the globe you can set the time according to the local zone. This allows eCall to adapt all time values to your time zone which is important for example when sending scheduled messages for example.

News

eCall news via e-mail

Every once in a while we send e-mails to all registered eCall users to inform them about new developments or services.
If you would like to be kept up to date activate the box 'Please inform me of news by e-mail'.

Changing your username or password

Changing username

This field shows your current user name. You can change it by clicking on 'Change'. Overwrite your user name and click 'Save'. Please note that you can change your user name only if it is not being used by another user. Don't forget to use the new user name when you log in to eCall next time!

Changing password

As with your user name you can change your password as well. Click on 'Change password', then enter your current password and enter the new one twice afterwards.

Save my user name on my PC (cookie)

If you don't wish to enter your user name each time you log into eCall activate the box 'Save my user name on my PC' (cookie). Your user name will be saved on your computer as a cookie and automatically be transmitted to eCall when you log in. Cookies are absolutely harmless. They simply save a small amount of data and execute no program code.

Attention: If you save both your name and your password as a cookie other people who use your computer will be able to log in to eCall and send messages at your expense!

Address book

Adress book

Click on the subject you are interested in:

Persons

Do I have to enter phone numbers in international format?

For mobile numbers in Switzerland, Germany and Austria international dial codes are not needed - eCall recognizes the message service automatically. Mobile numbers for other countries require the dial code either as +XXX or 00XXX (e.g. +39 or 0039 for Italy, +358 or 00358 for Finland).

Can I move a person into another folder?

Yes. In the details section of the person concerned choose the folder and click  'Store'.

Groups

How do I move a group into another folder?

In the details section of the group choose the required folder and click 'Save'.

Can I deactivate a number within a group?

Yes. To deactivate a number enter a minus sign before the number (e.g. -079 543 72 93).

How do I compose a new group?

Type in each number in the number list on a new line (use the Return key for a line-break). Additionally prepared number lists in Excel, for example, can simply be copied and pasted into the number list.

Do I have to enter telephone numbers in international formats?

For mobile numbers in Switzerland, Germany and Austria international dial codes are not needed - eCall recognizes the message service automatically. Mobile numbers for other countries require the dial code either as +XXX or 00XXX (e.g. +39 or 0039 for Italy, +358 or 00358 for Finland).

How do I save additional information about a number?

After the number, enter a semi-colon and any required additional information (e.g. the name of a group member).

Example: +41 79 123 45 67;John Smith

Adress data import and export

Import / Export

You can import and export your addresses from MS Outlook or from other software providers in eCall.

Description of import and export of addresses

Access via e-mail

E-mail access

E-mail addresses of those persons who are allowed to send messages via your eCall account can be entered here.

Note:

  • Enter each e-mail address in the list on a new line (use the return key for a line-break).
  • A callback number can be attached to each e-mail address (separated by a semicolon). eCall will then automatically send the number with every text message.
    Example: example@gmx.de;0791232156 (do not use ä, ü, or ö).

Changes to configuration

E-mail addresses which are allowed to make configuration changes by e-mail are registered here. Changes to configuration by address holders who are not on the list will not be accepted.

Personal data

Change name, mobile number, e-mail address...

Under 'Account Settings', 'Personal data' you can change your personal data (like name, mobile number, e-mail adress etc.) at any time.

User profiles

Choosing Profile

eCall lets you choose the user profile which suits your needs best.

  • Are you satisfied with the basic functions (sending and receiving messages)? Then choose the 'Standard' profile.
  • Would you like to benefit from additional features (folders, notebook, etc.)? Then choose the 'Extended' profile.

You can switch to another profile at any time without losing your data.

Standard profile

Choose this profile if you only wish to use the basic functions by eCall. All the functions for sending and receiving messages are at your disposal.

Extended profile

The extended profile includes a variety of functions in addition to the basic functions of the standard profile. Have you listed a huge amount of persons and groups in your address book? Use folders to file your data in a better and easier way.

Fax settings

Fax settings

Under fax settings you can define the following characteristics:

  • sender number
  • header content
  • retries (number of trials/interval)
  • cover sheet

Own fax number

This number will only appear on a fax machine as the sender and will not appear on the sent fax. A maximum of 16 digits, e.g. 0041431234567, are allowed.

Fax header ID

The content of this field is displayed in the header next to the date and time (maximum 20 digits or characters).

Fax header info

The content of this field is displayed in the header next to the fax header ID (maximum of 50 digits or characters).

Retries

The number of retries can be entered here (max. 9). If the recipient is not available eCall tries to achieve the specified number of times.

Time interval

The interval of retries can be entered here (max. 99 minutes). The interval determines the time required to wait between retry attempts.

Cover sheet

Here you can specify whether a cover sheet is used or not. If the option is not selected only the attachments are sent as a fax.

Additional commands (parameters)

Here additional commands can be entered completely free. Overview of additional commands (parameters) as PDF