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Interfaces, Connections & Protocols

Web Browser

Access via web browser

All you need in order to make use of the services by eCall is a web browser and internet access. Whether you are at home, in your office or vacationing on an island in the Pacific: You can make use of the eCall services and send messages from all over the world. Both your personal settings and your address book are always available.

E-Mail

Access via e-mail

Messages can be transmitted via e-mail to a mobile phone (SMS/push), to a pager, to a fax (incl. attachement) or to a telephone (voice message) from your regular mail program (MS Outlook, Gmail, GMX etc.).

E-Mail aus Konto versenden

1. Setup:

Activate in the menu 'Account settings'-> 'Email access' the option 'allow messages via e-mail'.


Allowed sender addresses: Here you can define which e-mail sender addresses are allowed to send a message via eCall to e.g. a mobile phone.

Zeigt den Zugang via e-mail
Example

2. SMS settings:

Here is where you define whether the recipient receives the specified number 'Reply to number:' or a number from eCall (SMS reply via eCall) as the sender number. In the second variant the receiver has three days to respond to this number, so that the reply can be delivered to the sender.

Grafic that shows the eCall Setup for the SMS interface
Example

3. Settings for push messages

Here is where you define whether the recipient receives the specified number 'Reply to number:' or a number from eCall (SMS reply via eCall) as the sender number. In the second variant the receiver has three days to respond to this number, so that the reply can be delivered to the sender.

Set up eCall to Push
Example

4. Fax settings:

Here you have the possibility to define options, such as the sender or the number of delivery retries. You have the same possibilities as in the web interface settings.

Setup eCall-Fax interface

Available Formats

Learn more about the formats provided by eCall

Empfänger im An/Cc-Feld

Format 4: Numbers in 'To:'-box for text message / pager

Learn more >

Receiver in 'Subject:' field

Format 1: Numbers in 'To:'-box for fax messages

Mehr dazu erfahren >

List of recipients in the text box

Format 2: Recipient list / Numbers in text field

Learn more >

Push-receiver in 'To:'-box

Format 11: Send push messages from your e-mail-client

You can send push messages easily and conveniently from your e-mail client. There are three different ways as an recipient's address will be composed:

  1. Mobilenumber@threema.ecall.ch
  2. threema ID@threema.ecall.ch
  3. E-Mail-address@threema.ecall.ch

Learn more >

Forwarding

Format 5: Forwarding numbers in the To:-box or in the Cc:-box

Learn more >

Numbers in 'To:'-box for fax messages

Format 6: Fax numbers in the To:-box for fax messages

Learn more >

Numbers in 'Subject:'-box for fax messages

Format 9: Fax numbers in the subject box for fax messages

Learn more >

Numbers in 'To:'-box for voice messages

Format 7: Numbers in the To:-box for voice messages

Learn more >

Configuration changes

Configuration Changes: Redefining the number list of an existing group (eCall business only)

You can redefine an existing group via e-mail by sending an e-mail as follows:

  • To:Send an e-mail to @config.ecall.ch.Important: No spaces are allowed within your username. If this is the case you need to change your username.
  • Subject:Enter the following command in the subject: line: CHANGE_GROUP_DEF Please ensure that there is a space between the command CHANGE_GROUP_DEF and the name of the group.
  • Textfield (body):Enter the group number list in the textfield (body) of your e-mail.Notice spaces are ignored. Special characters, e.g. tab-stops, are not allowed.Use a new line for each number. After the number you can add information text on the same line by separating with a semicolon (e.g. +41 79 1234567;testnumber).


Important:

  • You must list the e-mail addresses of the enabled senders in your personal settings. You can find the appropriate form under 'Account settings' -> 'Email access'.
  • Only groups which have already been created manually under can be redefined.
  • A maximum of 5000 numbers is allowed.
  • Please note that you have to send a text e-mail. Richtext & HTML e-mails or attachments (Excel etc.) will be refused (in Outlook, see 'format' -> 'text only' for sending page).
  • Please take note of any eventual error messages from eCall via e-mail.

Additional commands

Additional commands

By entering certain keywords in an e-mail, (commands), further actions can be intitiated.

Please note:

  • A command must be within the message text. Its position within the message is irrelevant (before, after, within).
  • Enter commands between percentage signs, i.e. the format is % %.
  • Either upper or lower case characters can be used, i.e. the command %Callback% can be entered either as %CALLBACK% or %Callback%.
  • Commands can be used in all e-mail formats. eCall removes the command from the message text. Only the message text and any additional requested information is sent. If you have problem use the keywords in the subject of the e-mail.
  • Commands are valid for the complete transmission order in which the messsage text appears.

Answer (SMS)

Answer

The command %Answer% instructs eCall to send a reply number to which the recipient can reply by text message. The answer appears in the log book under 'Messages received'.

The command can be in one of the following formats:

  • %Answer%- %Answer:Logbook%
  • %Answer:<E-Mail-Address>%
  • %Answer:<Pager-Number>%
  • %Answer:<Mobile-Number>%

If you do not enter an e-mail address or phone number eCall transfers the answer to the address which you have entered in your account settings under 'Access via E-mail'.

The maximum length of text is 50 characters. This value overrides the value for %CallBack%.

If you enter the word 'Logbook' the text message reply is not transferred and simply appears in eCall's logbook.

Example: Text message reply via e-mail:

An e-mail with the content 'This is a message with %Answer:john.smith@company.com% text message reply by e-mail' produces this message on a mobile phone: 'This is a message with text message reply by e-mail'.

If the recipient sends a message back via "Answer" eCall sends an e-mail with the answer to the address john.smith at company.com

Callback (SMS)

Callback

The command %Callback% allows you to send a callback number or sender identifications with your message to the recipient mobile.

Either numbers or up to 11 characters of text may be used (e.g. '0791234567' or 'webname.ch'). An address must be used which allows the recipient to send a return reply to (phone number, website, phone call, e-mail, fax).

If you use the parameter %answer%, you cannot use this parameter anymore. The maximum length of a number are 16 figures. The maximum length of a text are 11 characters. Please read the General Terms.

  • Direct entry of callback number %Callback:%

An e-mail with the following content: 'This is a message about %Callback:0791234567% e-mail access to eCall' produces the following message on the receiving mobile phone: 'This is a message about e-mail access to eCall'.

The callback number will appear on the mobile as 0791234567.

  • Callback number from 'account settings' %Callback%

An e-mail with the following content: 'This is a message about e-mail access to eCall %Callback%' produces the following message on the receiving mobile phone: 'This is a message about e-mail access to eCall'.

The mobile phone displays the callback number as e.g. 0799876543 (if you have entered 0799876543 as the mobile number in your 'account settings').

MsgType (SMS)

MsgType

With the command %MsgType:<parameter>% you can determine which type of text message is sent. The command %MsgType:Flash% allows you to send a particular tye of text message: Flash SMS.

The difference between a Flash SMS and a normal text message is that the Flash SMS appears directly on the mobile display screen. It is therefore not necessary to first press 'Display'.

The second difference is that the message is not stored on the mobile (however, certain mobile phones now offer the option of saving such messages).

Example: %MsgType:Flash% via e-mail

An e-mail with the content: 'This is a message sent as Flash %MsgType:Flash%'.

Another possibility is the PrioSMS+.
The command %MsgType:PrioSMS+% allows you to send a particular tye of text message: PrioSMS+.

Example: %MsgType:PrioSMS+% via e-mail

An e-mail with the content: 'This is an unignorable message %MsgType:PrioSMS+%'.

Notification (SMS)

Notification

The command %Notification% enables eCall to send a confirmation of transmission for an instruction from a mobile phone (i.e. a read-out that the mobile phone has received a message or a communication from the SMS service that the message could not be executed within a certain period).

The instruction can be one of the following formats:

  • %Notification%
  • %Notification:<E-Mail-Address>%
  • %Notification:<Pager-Number>%
  • %Notification:<Mobile-Number>%

If no e-mail address or phone number is entered the address for the confirmation of receipt will be taken from the account settings if one has been entered.

Example 1:

Confirmation of receipt via e-mail

An e-mail containing: 'This is a message with %Notification:john.smith@company.com% confirmationreceipt via e-mail' produces the following message on a mobile phone: 'This is a message with confirmationreceipt via e-mail'

eCall sends an e-mail to the address john.smith at company.com as soon as the mobile phone has received the message.

Example 2:

Confirmation of receipt from a pager

An e-mail containing: 'This is a message with a confirmation of receipt %Notification:0740121212% to a pager' produces the following message on a mobile phone: 'This is a message with a confirmation of receipt to a pager'

eCall sends a message to the Telepage Swiss Pager number 074/0121212 as soon as the mobile phone has received the message.

SendDate (SMS, Fax und Voice)

SendDate

The command %SendDate% allows you to instruct eCall to delay the transmission contained in your e-mail until a fixed time in the future.

The command uses the format %SendDate:<Date> <Time>%

The date can be formatted as follows:
yyyy-mm-dd, yy-mm-dd,dd-mm-yyyy (dd=day, mm=month, yyyy=year).

The time can be formatted as follows:hh:mm:ss, hh:mm (hh=hours, mm=minutes, ss=seconds).

If the format is incorrect or the date is in the past the order is carried out immediately. Please ensure therefore that you enter the time of transmission correctly.

Example:

An e-mail containing: 'This message will be sent with a time-delay %SendDate:1-5-2014 10:00%' is displayed on the mobile phone as: 'This message will be sent with a time-delay'.

eCall will send this message on 1st May 2014 to the designated recipient. The order will be registered in the logbook under "Time-delayed messages".Until the order is executed you may delete it at any time.

JobID (SMS, Fax und Voice)

JobID

With the keyword %JobID% you can add an own identification to the job. This way you are able to identify the job again. The JobID will be returned by result messages.

The format is %JobID:text%.
The maximum length of the text is 50 characters.

Examples:

  • ...%JobID:ABC_1234679%...
  • ...%JobID:123456%...

MessageLanguage (Voice)

MessageLanguage

With the keyword %MessageLanguage% you can set the spoken language of the voice messages. Default value is german (DE).

The format is: %MessageLanguage:<Text>%.

The text can be 2 characters of size. The following values are possible: DE, FR, EN, IT

Examples:

  • ...%MessageLanguage:FR%...
  • ...%MessageLanguage:EN%...
  • ...%MessageLanguage:IT%...
  • ...%MessageLanguage:DE%...

CallingNumber (Fax)

CallingNumber

With the keyword %CallingNumber% you can set the sender number. The number appears only on the receiver itself and is not part of the fax.

The format is: %CallingNumber:<Number>%.
The number can be 16 numeric characters of size.

Example:

...%CallingNumber:0447873071%...

FaxHeaderID (Fax)

FaxHeaderID

The command %FaxHeaderID% sets the identification of a fax message sender. This information will usually be shown in the header line of the fax. Some fax units show this information in the display, too.

The format is %FaxHeaderID:<Text>%.
The maximum length of Text is 20 characters.

When sending a fax via e-mail the value of this command will be the sender adress of the e-mail (only if it fits).

Examples:

  • ...%FaxHeaderID:+41 44 787 30 71%...
  • ...%FaxHeaderID:Dolphin Systems%...

FaxHeaderInfo (Fax)

FaxHeaderInfo

The command %FaxHeaderInfo% sets the headerline of the fax. This information will usually be shown in the header line of the fax.

The format is %FaxHeaderInfo:<Text>%.
The maximum length of Text is 50 characters.

Sending a fax via e-mail the sender address will be filled into this command (if the sender address has more than 20 characters).

Example:

  • ...%FaxHeaderInfo:eCall fax service of Dolphin Systems%...

MaxRetries (Fax)

MaxRetries

The command %MaxRetries% sets the number of times eCall tries to send the fax message if the receiver is already occupied or is temporarily unavailable.

The format is %MaxRetries:<Number>%.
The number can take any value between 0 and 5.

Example:

  • ...%MaxRetries:3%...

RetriesTimeIntervallnMin (Fax)

RetriesTimeIntervalInMin

The command %RetriesTimeIntervalInMin% sets the time in minutes between retry attempts (MaxRetries).

The format is %RetriesTimeIntervalInMin:<Number>%.
The number may have a value between 0 and 99.

Example:

  • ...%RetriesTimeIntervalInMin:10%...

NoCoversheet

NoCoversheet

The command %NoCoversheet% sets whether a cover sheet is to be used or not. If no cover sheet is used only the attachments are sent as a fax message.

The format is %NoCoversheet:<Parameter>%.
The parameter can be either 'true' or 'false'.

Example:

  • ...%NoCoversheet:false%...

CS... Coversheet (Fax)

CS ... (Cover Sheet)

In a cover sheet, you can set individual values for placeholders by various commands. Condition: These commands in the cover sheet exist as a placeholder (e.g. be %%CSInfoOfReceiver%%).
For more information about their own cover sheets please click here.

The individual commands are briefly explained here:

  • CSCoversheetFileName

- Defines the name of the cover sheet (must be filed at eCall)

- Max. 50 characters

- Example: %CSCoversheetFileName: MyCompanyLayout%

- Default: default cover of eCall

-Placeholder in the RTF file: %%CSCoversheetFileName%%

  • CSInfoOfReceiver

- Info text of the receiver

- Max. 50 characters

- Example: %CSInfoOfReceiver:Smith John%

- Default: info field from the To:-address in the e-mail

- Placeholder in the RTF file: %%CSInfoOfReceiver%%

  • CSInfoOfSender

- Info text of the recipient

- Max. 50 characters

- Example: %CSInfoOfSender: eCall Fax Service%

- Default: info field from the From:-address in the e-mail

- Placeholder in the RTF file: %%CSInfoOfSender%%

  • CSSubject

- Title information of the Subject field

- Max. 200 characters

- Example: %CSSubject:My title to fax%

- Default: subject from the e-mail

- Placeholder in the RTF file: %%CSSubject%%

  • CSMessage

- Text content of the message block

- Example: %CSMessage:Message text%

- Default: bodytext from the e-mail

- Placeholder in the RTF file: %%CSMessage%%

  • CSUserdef_xxxx: yyyy

- Specific parameters, freely definable

- xxxx = name of the parameter, freely definable

- yyyy = value of the parameter

- Max. 1000 characters

- Example: %CSUserdef_Wert1: Smith John, Old Village%

- Default: <empty>

- Placeholder in the RTF file: %%CSUserdef_Wert1%%

AnswerTo (Fax)

AnswerTo

The command %AnswerTo% sets the e-mail address for the delivery status (only works with transmission orders via e-mail).

The format is %AnswerTo:<E-mail address>%.

Example:

  • ...%AnswerTo:my@email.ch%...

Custom Layout | White Labeling

White Labeling

In principle it is possible to change all the layouts of emails and adapt to your needs. This option is only available to business customers and includes for example:

  • Own header and/or footer
  • Free layout of e-mail content
  • No advertising in headers and footers
  • Delete disclaimers of incoming e-mails on adoption of the text
  • And more...


We recommend this option if an automatic processing of emails takes place (parsing).

Example (reception confirmation):

Acess via SMS

Access via text message: General information

Even without internet access you always have access to your eCall contact addresses. As an example you send a text message to a group or initiate a fax message. All stored contacts in your eCall account are accessible in this way. You can also execute any message by using a direct number.

Important: 

  • To access your eCall addresses, you must define your valid mobile number under 'Account settings' -> 'Personal data' -> 'Mobile'.
  • You must also tick the option under 'Account settings' -> 'General settings' -> 'I wish to receive text message from mobile phones'.
  • Your mobile number must be correctly entered under 'Settings' -> 'Personal Settings'. Access to your eCall account via text message is only valid with this number.

 

Sending a text message to a person or a group 

If you want to send a text message from your mobile phone to a person or group in your eCall address book you need to proceed as follows:

  • Enter the name of the person or group before the message text.
  • First enter the last name followed by the first name of a person from the address book.
  • Enter a question mark directly before and after the name. There must not be a space between the last and first name e.g.: ?millerjohn?Match starts at 7:00 PM
  • Send the message to the following number: +41 76 333 20 20


Note:

  • The capitalization of the recipient's identification doesn't matter. If a recipient ID is invalid (person or group not found in address book or recipient number invalid) no message will be transmitted at all.
  • You can also enter any valid mobile number instead of a person or group name.
  • For callback information the number defined under 'Account settings' -> 'General settings' -> 'Callback number for voice or text message' will be used.

 

Sending a fax message to a group 

You can send a fax message from your mobile phone to a group listed in your eCall address book as follows:

  • Enter the group name before the message text. '*' (an asterisk) must be entered directly before and after the name. E.g.: *bowlingclub*Turnament postponed to 8 p.m.
  • Send the message to the following number: +41 76 333 20 20


Note:

If a recipient ID is not valid (group not found in address book or recipient number invalid) no fax message will be transmitted at all.

  • You also can type any valid fax number instead of a group name.
  • For callback information the names defined under 'Account settings' -> 'Personal data' -> Last name and First name will be used.

 

Sending voice messages to a person or a group

You can send a voice message from your mobile to a person or group in your address book as follows:

  • Enter the name of the person or group before the message text. The pound symbol '#' must be entered directly before and after the name.
  • First enter the last name of recipient followed by the first name. There cannot be a space between the last and first name (Miller John -> millerjohn or tennis club -> tennisclub).
  • Send the text message to the following number: +41 76 333 20 20.
  • E.g.: #tennisclub#Match starts at 7 p.m. In this example all members of the group 'tennisclub' will receive a voice message 'Match starts at 7 p.m.'.
  • E.g.: #millerjohn#Match starts at 7 p.m. John Miller will receive the voice message on his mobile number.


Note:

  • The capitalization of the recipient's identification doesn't matter. If a recipient ID is not valid (person or group not found in address book or recipient number invalid) no message will be transmitted at all.
  • You can also enter any valid mobile or fixed network telephone number instead of a person or group name.
  • For callback information the names defined under 'Account settings' -> 'Personal data' -> Last name and First name will be used.

TCP/IP

Access via TCP/IP

Call's TCP/IP access gives you the opportunity to send messages directly through the internet from any software. Messages can easily be sent via Telnet (Socket).

Details on requirements, installation and access tests can be found in the appropriate help document.

Important: Interfaces (APIs) must first be activated by Dolphin Systems. Please contact us at any time: +41 (0)44 787 30 70, info@ecall.ch 

eCall offers you two versions:

Type 1

Suitable for technical installations and people who are experienced in telnet or socket programming. 

Caution: Win2000 Telnet can cause errors.We recommend the telnet program telnet.zip (Download at end of this page)

Type 2 

Integrate our OCX control into your program and allow your software to send messages (text/fax/voice messages etc.). Instructions and OCX can be downloaded at end of this page

Example: Delphi

easySMS.zip (Download at end of this page) is a small text-messag- program written with Borlands Delphi 7 (including source code). The code can be used for free. It is a creation by Michael Szepanski from Germany. The software was created for a college project.

 

 

HTTP/HTTPS

Access via HTTP/HTTPS

eCall's HTTP/HTTPS access allows you to send messages directly to the internet from any software. You can easily send messages by calling up URLs.

This is particularly suitable for web programmers (from PHP, ASP...) In functional terms this is equivalent to calling up a website.

SMPP

SMPP access

This service allows accessing the short message peer to peer (SMPP) interface to send SMS. The SMPP interface uses a standard protocol. SMPP is a protocol primarily used to connect to short message service centres (SMSC) for mobile phones.

WebService

Access via WebService

Use our WebService interface for your application to get an easy connection to our system. For more information about the interface read this file:

 

 

Sample code for developers: Dowload right here below >

 

 

Microsoft Exchange

Direct connection for Microsoft® Exchange

Connect your Microsoft Exchange server directly to eCall (for eCall business customers only).

Every employee can send fax messages and use the Outlook address book. All that without delays, withouth paper, without any additional software.

The following elements are required:

  1. eCall business account
  2. Option 'Microsoft® Exchange' activated
  3. Setup of a connector Exchange Connector_for_eCall
  4. Inform us about your IP addresses and domain names
  5. Setup the mail server at Dolphin Systems

 

Please contact us for further information.

Outlook Mobile Service

Send text messages directly from Outlook

Send text messages directly from Outlook to the mobile phones of your friends and acquaintances. Even messages to mixed receivers (mobile phone numbers and e-mail addresses at the same time) are possible.

Or you can send appointment reminders or selected calendar entries to your phone via text message.

Outlook Mobile Service is a feature in Microsoft® Office Outlook 2007 / 2010 that you can use similar to e-mail messages to create and send text messages to a mobile phone out of Outlook.

By using Outlook Mobile Service, you can post messages, both as an e-mail message and as a text message, and send it to multiple contacts. You can keep in touch even outside the office because Outlook Mobile Service forwards e-mail messages and appointments that you select in your phone.

Connecting to SafeNet

Connecting eCall to SafeNet Authentication Service

The eCall SMS-Gateway connects easily to the SafeNet Authentication Service. Here you will find a manual that describes the procedures step by step.