Appointment reminders by text

The benefits of appointment reminders from eCall

Inform your patients or customers conveniently about upcoming appointments by text with automatic text message reminders. Quick. Easy. Reliable.

 

Das Bild zeigt ein Mobiltelefon mit einem SMS-Chat

 
Das Symbol zeigt ein blaues Häkchen Avoid unnecessary loss of turnover

Reduce the number of missed appointments by up to 50%¹ with automatic appointment reminders by text from eCall. This helps you optimise your appointment management and avoid loss of turnover.

Das Symbol zeigt ein blaues Häkchen Avoid downtime

Every service provider knows the situation only too well: An appointment has been arranged, but the client doesn’t turn up. Thanks to automatic text message reminders from eCall, your working day can be fully utilised.

Das Symbol zeigt ein blaues Häkchen Increase your customer satisfaction levels

Missing an appointment is often just as annoying for your customer as it is for you. Ultimately a new appointment data has to be found and agreed. A short text message helps keep you in your customer’s mind and has a positive effect on your customer satisfaction levels.

¹https://www.ncbi.nlm.nih.gov/pmc/articles/
PMC5915671/

 

eCall tip

You can use text message reminders to remind your customers and patients automatically about upcoming appointments and events. Does your customer only have a landline? No problem! In this case, eCall will send a spoken message. This service is particularly valued by older people and people with impaired vision.

Das Bild zeigt ein Mobiltelefon mit einem SMS-ChatDownload text templates

 

Or receive a text message reminder for appointments or tasks sent form MS Outlook:

Das Bild zeigt ein Mobiltelefon mit einem SMS-ChatSet up text message appointment reminders directly from your Outlook calendar

Here’s how easy it is to set up appointment reminders using our interfaces

You can send text message appointment reminders straight from your software solution using the eCall interfaces. As well as the easy-to-use email interfaces, you can also send your message to us via SMPP, TCP/IP, HTTP/HTTPS, WebService or per UCP. No matter which interface you choose: We will deliver your text messages worldwide using our message gateway. Text message appointment reminders can be sent automatically via eCall. You decide when and how a reminder should be sent. This automation increases your efficiency immediately.

Missed appointments result in unnecessary, expensive downtime. Thanks to automatic text message reminders from eCall, your working day can be fully utilised. You can remind your customer about appointments via a text message, simply and in good time. Your customers’ responses can simply be documented and archived. In return, your customers also benefit from the text message reminders: They feel you are communicating with them in person, and they also receive a written confirmation of time and location.

More information about the interfaces

“As a dentist, it’s really irritating when my patients keep putting appointments off or miss them. This makes extra work for me and costs me money. I have now found an easy solution with eCall.”


– Dr. med. dent. Daniel Schrieber, dentist

Examples of use for text message appointment reminders

  • Reminders in the dentistry / medical area
  • Confirmations of hairdressing appointments
  • Reminders from garages about workshop appointments
  • Town council information about waste disposal or collections
  • Appointment reminders for colleagues (service technicians, field operatives)
  • Collection reminders for orders in retail
  • Reminders for online check-in
 
 

Sectors already using this solution

 

Some of our satisfied customers

eCall is used in every sector. The following customers are already using our system successfully:

Text messages.The most popular, most widely-used means of communication in the world

98%

of text messages are opened and read

3min

Length of time before a text message is read

45%

Interaction rate with text messages

(Kopie 3)

Do you have any questions? We are here for you.

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DOLPHIN Systems AG
Samstagernstrasse 45
8832 Wollerau
Switzerland

T +41 44 787 30 70
F +41 44 787 30 71
info@dolphin.ch